Published April 24, 2019

The Union of Relief and Development Associations, is referred to in the below policy as “URDA”, is committed to respecting the privacy rights of all of our individuals including donors, potential donors, and visitors to our website. This Privacy Policy explains how URDA handles the information that we collect whether via direct mail, phone or text message, or even through websites operated by the organization from which you are accessing this particular policy. This also includes any present or future software applications created by us for the use on computers and mobile devices, in addition to our social media channels that are controlled by us from which you are accessing this Privacy Policy, as well as through HTML-formatted emails that we send to you that link to the mentioned policy (collectively, including Websites, Apps and our Social Media Pages). By using these Services, you confirm that you agree to this Privacy Policy.

Throughout this Privacy Policy, you will observe the following terms “URDA,” “we,” “our” and “us” and they refer to:

  • The Union for Relief and Development Association, a non-profit organization based in Lebanon.
  1. Types of personal information collected on this website:

Personal Information” refers to any type of information that identifies you as an individual or relates to an identifiable individual, including:

  • First and last name
  • Postal address (including billing and shipping addresses)
  • Telephone number
  • Email address
  • Donation amount
  • IBAN bank account number

We may need to collect and process these types of Personal Information to provide you with certain requested services including processing volunteering request, job application, and campaign proposals, or because we are legally required to do so. If you do not enter the information that we request, we may not be able to provide you with the requested service.

  1. Process of collecting information on this website:

URDA and its service providers may collect Personal Information in several ways, including:

  • Through the “Collaborate” services:We may collect Personal Information when you use our Services (e.g., when you sign up to place a donation, submit a solidarity campaign, apply for a job, etc.).
  • Offline: We may collect your personal information during offline events such as when you visit us, during fundraisers, phone donations or when contacting any of our offices.
  • From other sources:We may collect your personal information from other sources, such as public databases, joint marketing partners, social media platforms and from other third parties. If you choose to connect your social media account to your Services account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends’ profiles.
  • We may use later a third-party payment serviceto process donations made through the website. If you wish to donate through the website, your personal information may be collected by such third party and not by us and you will be subject to the third party’s privacy policy. We have are not responsible for, this third party’s collection, use, and disclosure of your Personal Information.

If you reveal any personal information to us or to our service providers related to other people in connection with the website, you shall represent that you have the authority to do so and to allow us to use the information in accordance with this Privacy Policy.

  1. What happens to your information:

We and our service providers may collect and process Personal Information about you for our legitimate business interests, including the following:

  • To respond to your inquiries and fulfill your requests, process your donations, send you acknowledgment letters and provide you with related customer service.
  • To send administrative information to you, such as changes to our terms, conditions, and policies, and marketing communications that we believe may interest you, such as newsletters, updates and other information regarding our services, events, fundraising efforts, and other matters.
  • To personalize your experience on the services by presenting products and offers tailored to you, and to facilitate the functionality of social sharing.
  • For our business purposes, such as analyzing data; auditing; fraud monitoring and prevention; developing new products; enhancing, improving or modifying our services; identifying usage trends; determining the effectiveness of our promotional campaigns; and operating and expanding our business activities.
  1. How may we disclose your Personal Information?

Your Personal Information may be disclosed:

  • To our affiliates for the purposes described in this Privacy Policy.
  • To our third-party service providers, which provide services such as website hosting, data analysis, payment processing, donation fulfillment, information technology, and related infrastructure, customer service, email delivery, auditing, and other services.
  • To third parties, to permit them to send you marketing communications from like-minded organizations, consistent with your choices (applicable only to US-based individuals).
  • By you, on message boards, chat, profile pages, and blogs, and other services to which you can post information and content (without limitation, our Social Media Pages). Please note that any information you post or disclose through these services will become public and may be available to other users.
  • To your friends associated with your social media account, to other website users, and to your social media account provider, in connection with your social sharing activity. By connecting your Services account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be controlled by the social media provider’s privacy policy.
  • Note:We do not sell exchange or lend email addresses or phone numbers to third parties.

Other Uses and Disclosures
We may also use and disclose your Personal Information because we believe it’s necessary or appropriate: (a) to comply with applicable law (which may include laws outside your country of residence), to respond to requests from public and government authorities (which may include authorities outside your country of residence), to cooperate with law enforcement or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

In addition, we may use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

Statutory obligations and verification of your Personal Information
To comply with anti-money laundering, terrorism and sanctions laws and regulations, there are times when we need to confirm (or reconfirm) the name, date of birth, address and other details of our donors and business partners (including their directors, officers, board members, owners, shareholders, authorized representatives, and affiliates). We may need to do this whether you are applying to be a new donor or business partner or have been one for some time. This information may be shared with third-party service providers for this purpose. We may also collect publicly available information to verify the details of donors and business partners. Some laws and regulations oblige us to disclose information to certain bodies with statutory powers. If at any time you do not provide us with the information about you or your circumstances that are required to comply with these laws and regulations, we may not be able to accept your donation or accept you as a business partner. It is important that you give us accurate information. We will check your details and if you give us false or inaccurate information and we suspect crime or fraud, we will record this and pass this to organizations involved in the prevention of crime and fraud.

  1. How do we protect your Personal Information?

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Who do I contact with question or comments about this Privacy Policy?” section below.

The Websites use secure socket layer (SSL) encryption to protect the transmission of any Billing Information that you submit to us via the Websites when you use our secure online donation forms, and the Billing Information you provide to us is stored securely according to Payment Card Industry Data Security Standards (PCI-DSS).

  1. How long do we retain your Personal Information?

We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained. We will keep your Personal Information:

  • For as long as we have an ongoing relationship with you (determined by such variables as the delivery of products or services, an online account, and receiving our newsletter);
  • As required by a legal obligation to which we are subject; or
  • As advisable and considering our legal position (as determined by applicable statutes of limitations, litigation, audit or regulatory/government investigations).
  1. Where do we transfer your Personal Information?

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you agree to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.


  1. What rights and choices do you have?

Your choices regarding our use and disclosure of your Personal Information
We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:

  • Receiving electronic communications from us: If you no longer want to receive marketing-related emails from us, you may opt-out by clicking “email preferences” in any of our emails and editing your preferences or contact us with your request directly at either info@urda.org.lb.
  • Our sharing of your Personal Information with affiliates for their direct marketing purposes: If you would prefer that we not share your Personal Information with our affiliates for their direct marketing purposes, you may opt-out of this sharing by contacting us with your request directly at either communication@urda.org.lbor at +961 5 807 046 EXT: 47/48. In addition, first-time donors by mail have the option to opt-out on the reply device by checking the box on the mailing. All other donors by mail have the option to opt-out on a reply device, once a year, by checking the box.
  • Our sharing of your Personal Information with unaffiliated third parties for their direct marketing purposes: If you would prefer that we not share your Personal Information with unaffiliated third parties for their direct marketing purposes, you may opt-out of this sharing by contacting us with your request directly at either communication@urda.org.lbor at +961 5 807 046 EXT: 47/48.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

How you can access, change or suppress your Personal Information
If you would like to review, correct, update, suppress, restrict or delete Personal Information that you have previously provided to us, or if you would like to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us at communication@urda.org.lb. To ensure secure transfer, please do not email changes to your Billing Information. Rather, if you wish to update or delete any of your Billing Information, please contact us at communication@urda.org.lb

In your request, please make clear what Personal Information you would like to have changed, and whether you would like to have your Personal Information that you have provided to us suppressed from our database. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note, however, that certain Personal Information may be exempt from such access, correction and deletion/suppression requests, pursuant to applicable data protection laws or other laws and regulations. Also, please note that we may need to retain certain information for record-keeping purposes and that some residual information may remain within our databases and other records and will not be removed.

  1. Do we collect Personal Information from children?

No. The Website is not directed to persons below 16 years of age, and individuals under such age must not use the Website or submit any Personal Information in any way. The Union of Relief and Development Associations does not knowingly collect Personal Information from children under age 16.

  1. Do we use “cookies” on the Website?

Yes. We use cookies.

  1. How do we respond to “Do Not Track” Signals?

We do not track users over time and across third-party websites to provide targeted advertising, and therefore we do not respond to Do Not Track (DNT) signals. Third parties cannot collect personally identifiable information about your online activities over time and across different websites when you use the Website.

  1. Do we collect any server statistics or other passive data via the Website?

Yes. We may collect general statistics to track user trends on the Website, and we may collect statistics using ad-serving technology. These statistics include but are not limited to, hits to our servers, the types of browsers used to access the Website, page views, ad views, and navigational patterns. In addition, our web servers automatically collect and store non-Personal Information, such as the name of the domain and host from which you access the internet, the internet protocol (“IP”) address of the computer you are using, the browser software you use and your operating system, the date and time you access the Website, and the internet address of the site from which you linked directly to the Website. We may also use “web beacons” to help identify when emails or other electronic communications sent by us to you have been received and read. Any of this information may be subject to disclosure pursuant to a subpoena or other legal process.

  1. What happens to feedback or other information that you submit or post to the Website?

Certain features of the Website may enable you to submit communications, suggestions, ideas, comments, questions or other information to us (collectively, “Feedback”) as well as post information to the Website for review by all users of the Website (“Posted Information”). Feedback and Posted Information becomes public information and is submitted at your discretion. When you submit Feedback or Posted Information, you expressly consent to our collection, use, and disclosure of such information in any manner, and agree that such Feedback and Posted Information remains subject to the Website Terms and Conditions.

  1. What rules apply if you click over to third-party websites?

The Website may be linked to other sites that are not maintained by The Union of Relief and Development Associations, including, but not limited to, third-party application stores, mobile software platforms, on-line gaming platforms, social networking services and payment providers (collectively, “Third-Party Websites”). Third-Party Websites are subject to their own separate terms and conditions and privacy policies and are not covered by this Privacy Policy. By clicking on any of these links or otherwise accessing Third-Party Websites, you acknowledge and agree that you are leaving the Website.  The Union of Relief and Development Associations assumes no liability and is not responsible for the content or practices of any Third-Party Websites. The inclusion of any link to a Third-Party Website does not imply endorsement by The Union of Relief and Development Associations of such Third-Party Website or any product, service, content, materials or information available through such Third-Party Website.  URDA makes no representations regarding any third-party Website that may be accessed by a link from the Website.

  1. What happens when we update this Privacy policy?

We may change this Privacy Policy. The “Updated” legend at the top of this Privacy Policy shows when the latter was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

  1. Whom do I contact with question or comments about this Privacy Policy?

If you have any questions about this Privacy Policy or the practices of the Website, you can contact:

The Union of Relief and Development Associations 
International Road – behind Al-Rammal supermarket
Al Anwar Building – Ground floor
Call: +961 5 807 046 Extensions: 6010
Email: communication@urda.org.lb


Conflict of Interest

URDA employees are not allowed to get involved, financially or otherwise, directly or indirectly, with individuals or organizations that might adversely affect their duties within URDA.

In case an employee is not sure about whether any situation may result in a conflict of interest, he/she is to consult the GM and request permission to conduct the intended task or duty.


All employees must show a commitment to professional work and to representing URDA in a positive manner within and outside URDA offices. In addition, staff members must be responsible for solving any problem and ready to deal with critical situations whether with donors or refugees, even if it were beyond their scope of responsibilities.

Dress Code

All employees must dress in an elegant and professional manner to reflect a positive picture of the organization.

Employees must also act professionally in all encounters whether with donors and the public or internally with managers and colleagues.

Visiting URDA offices

Employees are not allowed to host outside visitors in their offices without prior coordination and approval from their direct manager and the Administrative Director.

Similarly, it is not allowed to take out any URDA assets outside the premises without previous approval from the direct manager.

Personal Belongings:

It is preferable not to get any personal possessions to the office unless they are necessary to complete work-related tasks.

Also, it is not recommended to leave valuable personal belongings unattended inside the premises.

URDA shall not be held liable for any damage or loss of personal belongings and under any circumstances. 

Phone and fax:

Using the work phone and fax provided by URDA for personal matters not related to work duties is considered a violation.

It is very important for the employee to answer all phone calls and respond to any request in a professional manner.

In case the employee had to make a personal phonecall using the phones provided by URDA, he/she shall be held responsible for paying the dues.   

Any misuse of the phones provided by URDA will subject the employee to disciplinary actions.   

Computer, Email, & Internet Use

All URDA employees will be provided with laptops or computers to conduct their daily work. They will also have access to an email address and to the internet to facilitate their daily tasks. Employees must not abuse those facilities and use them in any manner that it is not work-related.

Internet use within URDA is monitored by the IT department. As such, employees are strictly prohibited from accessing any websites that are not related to their work.

Employees are not allowed to download any software on the URDA provided laptops or computers.

Employees are to use their URDA e-mail addresses exclusively to communicate work-related emails. They should never use this e-mail for personal manners or their personal email addresses for work-related issues.

Smoking at the Workplace

Employees are prohibited from smoking inside URDA offices because of the harm it causes to their colleagues and them violates URDA’s internal regulation and Lebanese laws.

URDA is a smoke-free workplace.


All URDA employees are expected to sign a confidentiality agreement when they are recruited.

Any release or misuse of work-related information is considered a violation because it is one of the fundamental work conditions at URDA to preserve the information related to employees, donors, and all work documents. Thus, it is restricted to spread or discuss information considered confidential with an external party including media.

Reporting in case of theft, fraud, or illegal acts:

Employees must always show readiness and alert to possible theft, fraud, or any illegal acts that might target URDA, whether inside or outside the office.

If any suspicious activity is observed by any employee, he/she should report it immediately to info@urda.org.lb and the report will be dealt with in total confidentiality.

Failure to comply with URDA policies may result in disciplinary action against the concerned employees. Such measures may include suspension of the employee, issuing warnings, end of service and possible referral to the relevant government authorities to take the necessary legal action.

Receiving Gifts

An employee must show a high level of integrity during his work performance. Thus, he/she shall not seek or accept any gift, tangible or financial, from any party that may directly or indirectly affect his / her work performance.

If for any reason, he/she cannot refuse the gift, he/she must report the incident to his / her direct manager, the HRD and the GM.

Reporting in case of receiving a gift shall include the following information:

  • Description the gift and its value.
  • Name of the gift provider and recipient.
  • Reason for receiving the gift.

Change of Personal Information

It is important that URDA’s personnel files contain valid and updated data.

As such, employees must notify the HRD whenever any changes in their personal information take place. These changes may be related to their:

  • Name
  • Marital Status
  • Address
  • Contact details (home phone number, mobile number, and email.
  • Exams passed / qualifications obtained by the employee
  • Training courses attended
  • Emergency contact number
  • Criminal record: criminal case, prosecution or conviction

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